Complaint Procedures
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Fairfield-Suisun Unified School District has different procedures for handling different kinds of complaints. The District's policies and Administrative Regulations contain more details concerning the process for lodging complaints and appeal rights. The District encourages the early, informal resolution of complaints whenever possible. Many issues are best resolved by discussions between the parties involved.
Williams Complaint Procedures
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Williams Uniform Complaint Procedures 2021-2022This complaint procedure pertains to certain complaints about instructional materials, emergency or urgent facilities conditions that pose a threat to the health and safety of pupils or staff, and teacher vacancies or misassignments.For more information: Administrative Regulation 1312.4 - Williams Uniform Complaint Procedures
District Employees
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Concerns Regarding School District Employees
Concerns raised about school district personnel should be resolved as quickly as possible. FSUSD urges individuals to discuss concerns directly with the employee(s) in question when concerns surface. For more information regarding the complaint process, or to file a formal complaint, please review Administrative Regulation 1312.1 Complaints Concerning District Employees.
For more information:
Compliance with State and Federal Programs
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Uniform Complaint Procedures Regarding Compliance with State and Federal ProgramsThis complaint procedure governs (1) complaints of discrimination on the basis of age, sexual orientation, gender, sex, ethnic group identification, ancestry, race, national origin, religion, color, or mental or physical disability; and (2) complaints of violation of the laws and regulations governing specific programs.FOR MORE INFORMATION:
CPS Reporting
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Link to Suspected Child Abuse Report (SCAR) Form & Link to SCAR Instructions:
https://oag.ca.gov/sites/all/files/agweb/pdfs/childabuse/ss_8572.pdf? (Form)
http://oag.ca.gov/sites/all/files/pdfs/childabuse/8572_instruct.pdf (
Instructions)
In Section B of the Suspected SCAR Form reference the following:
“Official Contacted”: NAME OF SOCIAL WORKER III WHO TOOK THE REPORT VIA TELEPHONE
Date/Time called: __
__ Address:
P.O. Box 12000, MS 5-230 Vallejo, CA 94590 Hotline Phone #: (800) 544-8696
FAX #
DEPENDS ON WHICH SW III TOOK THE REPORT, SW WILL PROVIDE # AT THE TIME OF THE CALL TO SATISFY THE MANDATE, THE SUSPECTED CHILD ABUSE REPORT: MUST BE PHONED IN IMMEDIATELY AND THE WRITTEN REPORT MUST BE SENT VIA MAIL OR FAX (within 36 hours of your call)
The original SCAR may be retained for your records.
______________________________
______________________________ ____________ Below are two websites that may assist you and your colleagues:
Mandated Reporter Information and Training:
This is the California Department of Social Services approved website: http://mandatedreporterca.comPrinted Format: If you would like information in a booklet, “CA Child Abuse and Neglect Reporting Law: Issues and Answers for Mandated Reporters” it may be downloaded from:
https://mandatedreporterca.com/images/Pub132.pdf
You may contact Solano County Child Welfare Services hotline at 1-800-544-8696 (24/7) anytime you have a question or report to be made. Thank you for reporting your concerns.
~Katherine Medrano, M.S.
Solano County Child Welfare Services
Initial Investigations Unit / SW76Solano County Child Welfare Services
275 Beck Ave., MS 5-230
Fairfield, CA 94533
Desk: (800) 544-8696 [from a land line]
Fax: (707) 784-8371 [from a fax machine]
Hotline: (800) 544-8696
